Hempbeing is a website predominantly used to promote, market and facilitate sales and such business use does not generally involve the collection of personal information of individuals.
Information about our users is an important part of our business, and we are not in the business of selling it to others.
We work to protect the security of personal information you provide to our websites during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards to guard your non-public personal information.
2. DELIVERY POLICY
Hemp Being offers metro delivery within 2-3 business days after payment be successfully made, for orders placed between 9am and 6pm, Monday to Friday (Excludes Public Holiday).
If delivery is via Australia Post we will be able to provide customer with a tracking number to allow you to continue to track your order online via the Australia Post Website
3. RETURN AND REFUND POLICY
Our Returns Policy includes the rights you have under the Australian Consumer Law (see below) and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.
Item must be returned within 30 days after the buyer receives it. The buyer is responsible for return postage costs.
Proof of purchase must be provided to obtain a refund/exchange and the product must be in a saleable condition. Saleable condition is defined as:
- Within its use by or best before date.
- Packaging is not damaged and in original condition.
- No heat damages
Your rights under the Australian Consumer Law
‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.’
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will cheerfully refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return if Hempbeing is at fault. That is, if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or Hempbeing has breached a consumer guarantee. In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the customer.
In the event that your product must be returned to our fulfilment centre, please allow 5-10 business days for your refund to be processed after the product has been received at the fulfilment office.
You agree that you cannot change or cancel an order after it has been placed. If you wish to change or cancel your order please contact our Customer Service as soon as possible.
HEMP BEING ORIGINAL TEAM